IMPORTANT NOTE: The combination of self-report and ability components in a test could result in contradictory results. A person may underestimate or overestimate their emotional intelligence and therefore, show differences in their self-reported and ability components of emotional intelligence. Please keep this in mind when reading Mary's results.

Mary's score on this assessment is fairly good. Overall, s/he is quite capable of understanding and dealing with emotions. Review the rest of his/her results to know which areas s/he might need to work on developing.

Overall Results (score 120)

Ability to recognize and understand basic emotions, and handle them productively.

IMPORTANT NOTE: The combination of self-report and ability components in a test could result in contradictory results. A person may underestimate or overestimate their emotional intelligence and therefore, show differences in their self-reported and ability components of emotional intelligence. Please keep this in mind when reading Mary's results.

Mary's score on this assessment is fairly good. Overall, s/he is quite capable of understanding and dealing with emotions. Review the rest of his/her results to know which areas s/he might need to work on developing.

Emotional Identification, Perception, and Expression (score 83)

Ability to characterize emotions in oneself and in others.

The core ability of identifying, perceiving and expressing emotions in himself/herself and others is an area where Mary seems to be doing quite well. This aspect of emotional intelligence helps him/her to read others, understand how they feel, and effectively identify his/her own emotions. These skills form the basis of his/her ability to relate to the emotions of others as well as well as his/her ability to understand himself/herself. Review the results below for further information on areas that may need improvement.

Emotional Self-awareness (score 71)

Recognition and understanding of one's own emotions.

Mary had a moderately high score on Emotional Self-Awareness. A score in this range indicates that:

• S/he is generally in tune with his/her emotions and is often able to identify his/her true feelings.
• When s/he is able to pinpoint the reason why something is bothering him/her, it provides him/her with a sense of control and helps him/her determine a course of action to deal with whatever issue is at hand.
• S/he possesses reasonably good insight in general, but this area can be developed further, as s/he may occasionally struggle to maintain this objectivity when s/he is too overwhelmed with emotion.

Awareness of Strengths and Limitations (score 85)

A clear understanding of one's faults and one's assets.

Mary seems to have a solid understanding of his/her strengths and limitations. A score in this range indicates that:

• S/he generally knows what s/he is good at and where s/he struggles, and plans his/her life accordingly.
• S/he is more likely to be able to find (or to have already found) his/her calling in life.
• Knowing his/her strengths allows him/her reach his/her full potential.
• Knowing his/her limitations allows him/her to make more informed choices, or set goals that are realistically achievable.

Comfort with Emotions (score 86)

General sense of comfort with own emotions, other people's emotions, and emotionally-charged situations.

Mary is comfortable dealing with emotions in general. A score in this range indicates that:

• If s/he does feel awkward in emotionally-charged situations, s/he won't let it show. S/he rarely avoids facing a sensitive issue or emotional person.
• S/he does not hesitate too much to show his/her more emotional and vulnerable side.
• S/he likely finds it fairly easy to empathize with others.

Recognition of Other's Emotions (score 78)

Ability to assess what a person may be feeling based on facial expression or body language.

Mary was relatively successful on the recognition of emotions aspect of the test; however, s/he seemed to have had some difficulty occasionally. A score in this range indicates that:

• Reading body language and facial expressions in social situations is likely not to be too much of a challenge for him/her. When s/he reads someone in the correct way, s/he will be better able to approach him or her in a manner that fits the situation and what he/she is feeling.
• This means that s/he is less likely to misjudge others as well - or at least not too often.
• His/Her ability to empathize is enhanced when s/he is able to read others accurately.

Emotional Facilitation of Thought (score 75)

Ability/Willingness to use feelings constructively; to let them guide us.

Mary is someone who will, in most situations, use his/her emotions to lead him/her. S/he is aware of the guiding potential of his/her emotions, and how they can be used to direct his/her judgment, reasoning, and actions. Emotional Facilitation of Thought reflects the capacity to use emotions to figure out the aspects of a situation that don't lend themselves too easily to logic (e.g. when making decisions in ambiguous situations). On the occasions when Mary uses this internal guidance system in addition to cognitive processes, s/he is better able to view situations from different angles. Read through the breakdown of results below for more information about this core ability, and areas where improvement is suggested.

Rumination (score 32)

Tendency to continually focus on the negative aspects of an issue; a negative cycle of thinking.

Mary's rarely engages in unhealthy rumination. A score in this range indicates that:

• S/he seldom dwells on negative thoughts or situations for very long.
• S/he is usually able to let problems go and move on.
• S/he usually does not over-think issues in his/her life, magnify them, or give them more attention than they deserve.
• When necessary, s/he is usually able to separate himself/herself from issues that would bother him/her, or at least prevent them from interfering with other life spheres.

Problem-Solving Skills (score 96)

Assesses a person's perspective of and typical approach to problems in life.

Mary approaches challenges, setbacks and obstacles to what s/he wants proactively, and in a manner that is conducive to effective resolution. A score in this range indicates that:

• S/he faces problems head on, even if s/he feels like giving up.
• S/he views problems as temporary and solvable. This implies a propensity towards an internal locus of control, which can lead to a more proactive approach in the face of difficulties. Even if faced with a long-term or irreversible problem, s/he will find ways to at least make the circumstances more bearable.
• Problem solving ties into both resilience and coping skills. Even if s/he is not performing well in one of these areas, his/her proactive approach to problem solving is at least a good first step.

Values Integrity (score 56)

Acting in accordance with one's values.

Mary does not act in accordance with who s/he is and what s/he believes in - at least not on a consistent basis. A score in this range indicates that:

• S/he may sometimes feel regretful, stressed, guilty, shameful, or unhappy with himself/herself when s/he does not act in line with his/her principles and morals.
• S/he may sometimes find himself/herself doing what other people want, or what s/he feels is expected of him/her. S/he may also find it difficult to rise above peer pressure.
• S/he may at times choose to ignore injustices or immoral behavior in his/her work organization, even though it bothers him/her to do so.
• When s/he doesn't act in accordance to what is important to him/her, s/he may struggle to set priorities in life, a path to follow, or goals to set.

Positive Mindset (score 90)

Ability to see the silver lining; a hopeful yet realistic point of view.

Mary's mindset is almost always positive. A score in this range indicates that:

• S/he hopes for the best in situations s/he encounters.
• S/he is able to motivate and inspire himself/herself, or at least puts himself/herself in the right mindset to do so.
• S/he keeps his/her mind focused on success, rather than worrying about failure.
• With a positive mindset, thinking clearly and coming up with solutions is likely easier for him/her.

Emotional Reflection (score 67)

Ability to "feel one's way" through a situation; mentally examining and following one's feelings.

When evaluating an issue in his/her life, on most occasions, Mary likely tries to see things from both a logical perspective and an emotional perspective. A score in this range indicates that:

• When s/he relies on both logic and intuition to figure something out, s/he has the added benefits of having different perspectives or sources of information: logical reasoning and instinct.
• When a situation overwhelms him/her (and s/he is flooded with negative emotions), s/he will typically try to sort through and understand the emotions.
• When something doesn't feel right (e.g. a solution, idea, a risk), even though it seems like a perfectly sensible option on paper, s/he will usually heed to that inner warning.

Emotional Understanding (score 82)

Ability to understand and analyze emotions, and solve emotional problems.

Feelings affect thoughts and behavior. Therefore, in order to take appropriate action in emotionally-charged situations, Mary needs to be able to assess and analyze the complex and mixed emotions that come into play. This is an area where s/he seems to be doing quite well. S/he is fairly capable of assessing and analyzing emotions in order to take appropriate action, which makes it less likely that s/he will take social missteps. Some further improvement may be needed in one or two areas - review the detailed results below for more information.

Empathy (score 86)

Ability to accurately identify with and understand someone else's feelings or circumstances.

Mary is a fairly empathetic person, and will try as much as possible to place himself/herself in other people's shoes. A score in this range indicates that:

• S/he is usually able to understand the underlying motives behind people's actions, which improves his/her social interactions.
• S/he is less likely to misread a person.
• His/Her ability to empathize makes it easier to create meaningful human connection.
• Consoling others is likely easy for him/her on most occasions because s/he is able to understand how they feel, and thus, what would make them feel better.

Social Insight (score 91)

The behavior scale reveals whether the individual actually chooses to behave in a way that will effectively resolve the conflict.

Mary is a very insightful individual, and is capable of taking context into consideration when making judgments about other people's emotions or behavior. A score in this range indicates that:

• S/he does not get sidetracked by surface reactions (i.e. what is being conveyed solely though facial expressions and body language). S/he strives to listen attentively as well, and uses the context of the situation s/he finds himself/herself in as a source of information on how to respond appropriately.
• S/he likely comes across as sensitive to others' needs, attentive, and tactful. People probably feel at ease around him/her.
• His/Her ability to be socially insightful likely enhances his/her communication skills as well.
• S/he seems to have a good understanding of human nature, or can at least predict, with accuracy, how people will respond in social situations.

Emotional Integration (score 71)

Ability to understand what an emotion would feel like, to understand complex or blended emotions and emotional progressions.

Mary performed reasonably well on the emotional integration part of the test - there a few questions s/he seems to have struggled on. Overall, however, s/he showed some skill in this area. A score in this range indicates that:

• His/Her skills in this area tie into his/her ability to identify emotions in himself/herself and in others, as well as to empathize with people.
• S/he likely has a fairly multi-dimensional and in-depth understanding of emotions (emotions are not just good or bad, positive or negative, intense or weak). S/he likely understands the profoundness of emotions, and how they play a role and impact everyday tasks in life. However, his/her depth of understanding could probably improve further.
• A general understanding of emotional integration improves his/her capacity to understand more complex emotions (like when two feelings blend together), and his/her ability to understand how emotions can transition (as is the case with the grieving process, for example).

Conflict Resolution Knowledge (score 80)

The ability to evaluate different approaches to resolving common conflicts and identify the most appropriate strategy, response or behavior to achieve the desired outcome.

When it came to choosing the best approach someone should take to resolve a conflict, Mary performed quite well. S/he generally chose an appropriate resolution tactic to resolve issues effectively and appropriately.

• If s/he also scored well on the Conflict Resolution Behavior scale, this indicates that s/he has a healthy approach to conflict in general.
• If s/he scored poorly on Conflict Resolution Behavior, s/he may know what the right way to resolve conflict (as reflected by his/her good score on this scale), but doesn't often put it into practice. Perhaps, when s/he is in the heat of the moment, it's difficult for him/her to remain objective and focus on finding a mutually-beneficial solution. This is understandable. Sometimes, our emotions can cloud our judgment, and be hard to control. If this rings true for Mary, s/he should work on improving his/her ability to self-monitor and to regulate his/her emotions, and do some research on different conflict management techniques.

Emotional Management (score 82)

Ability to take responsibility for one's emotions.

Emotions are not always under our control - we feel what we feel. However, how we react to situations is under our control, which means that we need to take responsibility for our actions even in times when emotions are volatile. Emotional responsibility is something that Mary almost always puts into practice. When s/he makes it a point to manage his/her emotions, s/he is better able to deal with situations or people that tend to make him/her feel upset. Review the breakdown of his/her results below for any areas that need a little improvement.

Impulse Control (score 62)

Ability to stay disciplined; to delay gratification, and suppress inappropriate actions/responses.

Controlling his/her impulses can be a challenge for Mary sometimes. A score in this range indicates that:

• S/he is not always able to resist temptation or delay gratification.
• S/he can get caught up in the moment sometimes, and act without thinking.
• Others may see him/her as unpredictable in character, or at least spontaneous, and may wonder whether they can fully depend on him/her.
• S/he won't always consider the full consequences of his/her actions before doing something, which could hurt him/her or those around him/her.

Self-Control (score 70)

Ability to soothe oneself; to regulate emotions in a healthy manner.

Mary is generally quite poised and in control, but it can be a struggle occasionally, especially when faced with particularly difficult or emotionally-charged situations. A score in this range indicates that:

• S/he tries not to let his/her emotions overwhelm him/her or affect his/her ability to think clearly - s/he may need to take a step back sometimes to accomplish this.
• S/he is likely able to find a healthy outlet for negative emotions.
• If something does set him/her off, it's likely related to certain people or situations.

Resilience/Hardiness (score 86)

Ability to bounce back from setbacks.

Mary is quite resilient. A score in this range indicates that:

• S/he can pick himself/herself up after experiencing a setback, perhaps more quickly than most others.
• S/he likely views setbacks as temporary roadblocks to overcome rather than as a hardship.
• S/he rarely shies away from opportunities or major changes for fear of not being able to cope - s/he pushes through in spite of obstacles.
• After overcoming a challenge, s/he is likely able to learn a valuable lesson or learn from his/her mistakes.

Coping Skills (score 89)

Tendency to use healthy techniques to cope with stress.

Mary possesses good coping skills. High-pressure, high-stress situations may not be the most ideal circumstances for him/her, but s/he will likely be able to cope. A score in this range indicates that:

• S/he may channel stress as a source of motivation, encouraging him/her to work harder and keep trying.
• Even if a challenge or a change seems overwhelming, s/he will rarely hesitate to move forward, and will find ways to make it seem less intimating.
• S/he is likely familiar with positive coping strategies (exercise, social support, positive cognitive restructuring), and tries to use them as often as possible.
• His/Her ability to cope with stress in most situations enhances his/her ability to keep situations in perspective, regulate his/her emotions, and solve problems.

Self-Motivation (score 83)

Ability to inspire and encourage oneself to engage in goal-oriented behavior.

Mary is a self-motivated person. Most of the time, s/he is able to encourage and motivate himself/herself to try hard and do his/her best. A score in this range indicates that:

• S/he rarely depends on getting a "push" from the people around him/her (or other sources of external motivation) - s/he can usually find the incentive from within.
• S/he is more likely to persevere in the face of obstacles and challenges.
• S/he is more likely to have a sense of purpose and to want to participate fully and wholeheartedly in everything s/he does.
• S/he would likely do fine in a position without active and involved management.

Striving (score 100)

Desire for increased knowledge and skills; always wanting to go further, become better, learn more.

Mary is fully open to learning new things. A score in this range indicates that:

• S/he is much less likely to be at risk for stagnation. As the world continues to progress, s/he will be "in the loop".
• S/he is willing to accept and learn from feedback and mistakes.
• S/he is curious about the world and wants to understand the underlying reasons why things happen the way they do.

Emotional Selectivity (score 81)

Ability to detach emotionally from minor annoyances; to let go of the little things.

Emotional Selectivity refers to the ability to not "sweat the small stuff". This is something that Mary is generally able to do rather effortlessly. Being able to let go of minor problems or things that s/he can't change (and any negative emotions attached to them) is not only a way to cope, but also paves the way for growth and progression physically, emotionally and psychologically. A score in this range indicates that:

• S/he is less likely to be overly stressed. While it's understandable that letting go of major issues is a challenge, being able to let go of minor ones lessens the burden.
• His/Her mind is probably focused mostly on the positive side of situations, which can help him/her keep sight of the big picture. Being grateful for even small things likely does wonders for his/her mood.
• By keeping his/her focus on what s/he does want, and away from the things that s/he is not happy about, s/he will be in a better mindset to achieve these desires.
• When s/he views problems in a more positive manner makes it easier to find a way to resolve them.
• His/Her forgiving attitude is likely an asset for him/her in relationships.

Adaptable Social Skills (score 86)

Ability to alter one's social approach/behavior to fit the situation, and to adjust one's behavioral responses to others

Mary is usually able to adjust his/her social behavior to the situation. A score in this range indicates that:

• S/he strives to self-monitor and regulate his/her behavior.
• S/he is less likely to make social faux pas because s/he usually makes it a point to assess a social situation, and adjust his/her behavior accordingly.
• By making his/her social skills more adaptable, s/he is better equipped at dealing with a variety of social situations and personalities.

Conflict Resolution Behavior (score 80)

The behavior scale reveals whether the individual actually chooses to behave in a way that will effectively resolve the conflict.

Mary does his/her best to resolve conflict in the most ideal way, but it can occasionally be a challenge for him/her - perhaps when an issue hits close to home. Overall, his/her approach to resolving conflict is reasonably good, but could use further improvement. A score in this range indicates that:

• S/he is relatively comfortable dealing with conflict. Disagreements are understandably uncomfortable, but s/he likely realizes that trying to avoid them, or dealing with them too aggressively, will get him/her nowhere.
• S/he seems to be aware of tactics that are conducive to an appropriate resolution, but could struggle to use them when in the heat of the moment.
• Conflicts are less likely to escalate because s/he tries to deal with them head-on.
• S/he is less likely to jump to conclusions or resort to hastier means of resolving issues - at least not too often.

Moderating Emotional Intelligence Factors (score 74)

Factors that play a role in the way emotions are perceived, understood, expressed, and managed.

Moderating factors are components related to emotional intelligence that are mostly shaped by life experiences. These are not part of the four main core competencies described above, but they are part of the mixed model used to assess emotional intelligence and provide a complete picture of Mary's abilities.

Assertiveness (score 56)

Self-assuredness in speech and behavior.

While Mary seems capable of being assertive on some occasions, it is not a regular habit for him/her. On those occasions that s/he does assert himself/herself, s/he might also hold back a little. A score in this range indicates that:

• S/he could have issues with self-confidence and conflict resolution, as they are both linked to assertiveness.
• S/he may sometimes struggle when dealing with difficult people, letting problematic behavior or problems between him/her escalate.
• If s/he is comfortable saying no, standing up for himself/herself, or commanding respect from others, it won't feel or come across as totally natural. S/he may even apologize for asserting himself/herself.
• His/Her needs in relationships may sometimes go unfulfilled or become secondary, as s/he is not always willing to express them.

Self-esteem (score 82)

Belief in one's own sense of value; a feeling of pride in oneself.

Mary possesses a healthy level of self-esteem. A score in this range indicates that:

• S/he believes that his/her opinions, skills and abilities have value and in general s/he has a positive view of himself/herself.
• S/he tries to treat himself/herself with love and respect, and generally expects others to do the same.
• Enjoyable social interaction, healthy relationships, goal achievement, and success in general are usually easier to attain when s/he feels good about himself/herself.
• In the face of challenges, s/he is more likely to make every effort to move forward, and believes that s/he can surmount any obstacle.

Contentment (score 72)

Overall sense of happiness with one's life.

Mary is moderately content. There are likely several aspects that s/he is happy about in his/her life, and some that s/he is not thrilled about. A score in this range indicates that:

• While s/he likely views certain aspects of happiness as attainable, s/he may view others as the result of external circumstances (e.g. fate, luck, other people) and therefore, not completely in his/her power to control.
• S/he likely has a support network to turn to when in need, although s/he may not always do so.
• If s/he does set goals, s/he may be setting a few that s/he feels are a bit out of his/her reach.
• S/he may not be completely happy with who s/he is right now (physically, mentally), or is not always acting in accordance with his/her values and priorities.

Independence (score 58)

Ability to make one's own decisions and take action without the input of others, or worrying about other people's feelings/reactions.

Mary struggles to act independently sometimes. While s/he may intend to act in accordance with his/her own feelings, it can be hard to separate his/her needs and desires from what others want. A score in this range indicates that:

• Some of the moves or decisions s/he makes are based on what other people would want or how they would feel about it. S/he may sometimes find himself/herself trying to accommodate rather than do what s/he truly wants.
• S/he may sometimes question his/her ability to face challenges, and feel the need to seek out help. This could be linked to his/her self-esteem or self-confidence.
• S/he may sometimes find himself/herself having to suppress what s/he thinks and feels in order to act in line with what others want.

Goal Setting (score 88)

Tendency to set objectives or standards for oneself.

Mary is in the habit of setting goals, and likely has some objectives in mind that s/he wishes to achieve. A score in this range indicates that:

• S/he is likely aware of effective goal-setting techniques.
• S/he is likely quite ambitious.
• NOTE: If his/her self-motivation is low, s/he will lack the incentive needed to actually achieve the goals s/he sets. If this is the case with Mary, make it a point to find a source of encouragement that will keep him/her going. Ideally, it should be a mix of internal and external sources of motivation.

Social Responsibility (score 93)

Putting others needs ahead of one's own in a healthy manner; caring about other people's feelings; showing kindness without strings attached.

Mary cares deeply for the well-being of others. Social responsibility is not about subverting his/her own desires in favor of those of others. It's a concern for people's welfare, and doing what s/he can, within reason, to show kindness to others. A score in this range indicates that:

• His/Her kindness doesn't have strings attached. S/he shows concern for others because s/he genuinely cares, not because s/he believes in a "scratch my back and I'll scratch yours" philosophy.
• S/he does not sacrifice his/her needs entirely, but will put them aside if someone really needs him/her.
• Others likely view him/her as someone whom they can count on, who is warm and kind-hearted.
• Others may be more inclined to return the favor because s/he is kind with them.

Flexibility (score 69)

Ability to compromise or put up with something.

Mary is relatively flexible. A score in this range indicates that:

• S/he tries as much as possible to be patient with others.
• While s/he may sometimes view compromise as giving in, or giving up what s/he wants, s/he also understands that it's important to meet others halfway.
• Teamwork is less of a struggle for him/her when s/he is willing to adjust to the views and structure of the group.
• Empathy and conflict resolution will be a less of a challenge for him/her when s/he is able to place himself/herself in someone else's shoes and adjust accordingly.

Impression Management (score 20)

Assesses whether the test-taker had a tendency towards social-desirability in order to make himself/herself look good.

This scale assesses to what degree the results on this assessment are distorted or manipulated. Many people will try to present themselves in a better light, especially if the stakes are high.

Test-takers' answers are compared to responses obtained from a large sample of the general population. When someone systematically selects socially desirable responses that are rarely endorsed by others, there is a good reason to believe that a positive self-presentation bias is at play. A score that is suspiciously high may indicate that a person was lying, which may invalidate the whole assessment.

There was little or no indication in Mary's results to suggest that s/he was either lying or trying to present himself/herself in a favorable light. Therefore, his/her results can likely be seen as accurately reflecting who s/he is.